Last updated: January 2024
At ASMILE eSIM, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
We collect information you provide directly to us, including your name, email address, payment information, and device details when you create an account or purchase our services.
We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and respond to your requests.
We do not sell your personal information. We may share your information with service providers who assist in our operations, when required by law, or with your consent.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
We use cookies and similar tracking technologies to collect information about your browsing activities and to improve your experience on our platform.
You have the right to access, correct, or request deletion of your personal information through our support team. You may also object to or restrict certain processing of your data. To exercise these rights, contact us at [email protected] or visit https://asmile.app/support for data deletion requests.
We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account at any time.
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the 'Last updated' date.
Our mobile applications, ASmile Mobile App and HajjeSIM, collect additional data to provide enhanced services. This includes device information (model, operating system, unique device identifiers), app usage statistics, crash reports, and performance data. We use Firebase Cloud Messaging (FCM) for push notifications, which requires storing device tokens. You can disable notifications in your device settings at any time. We also collect information about your eSIM activations, purchases, and usage patterns to improve our services.
Our mobile applications may collect and process location data to provide location-based services. In HajjeSIM, location data is used for the group tracking feature, allowing group members to share their real-time location with each other for safety purposes during Hajj and Umrah pilgrimages. Location data collection is optional and requires your explicit consent. You can enable or disable location sharing at any time through the app settings. We collect: GPS coordinates, location accuracy, and timestamps. Location data shared within groups is only visible to group members and is not used for any other purpose. We do not sell or share your location data with third parties for advertising purposes.
Our mobile applications include VPN (Virtual Private Network) functionality to ensure secure and unrestricted access to our eSIM services. When you use our VPN feature: We do not log your browsing activity or the content of your internet traffic. We may collect minimal connection data (connection timestamps, bandwidth usage, server location selected) for service optimization and troubleshooting. The VPN service encrypts your internet connection to protect your data from interception. We use industry-standard encryption protocols to secure your connection. The VPN feature is designed solely to enhance your eSIM experience and ensure reliable connectivity. We do not use the VPN to monitor, track, or analyze your online activities beyond what is necessary for service delivery.
If you have any questions about this Privacy Policy or our data practices, please contact us at: