Last updated: April 2026
At ASMILE eSIM (operated by FUBER LTD, registered in the United Kingdom), we strive to deliver a reliable digital connectivity experience. Because eSIM plans are digital products that can be activated and consumed instantly, our refund policy is designed to be fair to both customers and our business. Please read this policy carefully before purchasing.
If you have not installed or activated the eSIM, you can request a full refund within 14 days of purchase.
If the eSIM does not work due to a confirmed technical fault on our side, you are eligible for a full refund.
Once an eSIM has been activated and any data has been consumed, the purchase is final and non-refundable.
eSIM data plans are digital goods that are delivered electronically and consumed in real time. Refund eligibility depends on whether the eSIM has been installed, activated, and whether any data has been used. We evaluate every refund request individually and in good faith, in line with applicable consumer protection law in the United Kingdom and the European Union.
If you have not installed the eSIM profile on your device and have not activated the plan, you may request a full refund within 14 days of the purchase date. After this 14-day window, the purchase is considered consumed even if not activated, and refunds will no longer be accepted. To qualify, the eSIM must remain in 'purchased' or 'pending activation' status in our system.
If you have installed and activated the eSIM but have not used any data, you may request a partial refund within 7 days of activation, subject to a small administrative fee to cover transaction and provider costs. Activation is recorded by our network partner and cannot be reversed once initiated.
Once an eSIM has been activated and any amount of mobile data has been consumed, the plan is considered fully delivered and is non-refundable. This applies regardless of how much of the data allowance has been used.
If the eSIM does not function due to a confirmed technical issue caused by us or our network providers (for example, the QR code does not install, the activation fails, or there is a confirmed network outage in the destination country), you are entitled to a full refund or a replacement eSIM at no extra cost. To process this, our support team may ask you to provide your device model, location, screenshots of error messages, and the steps you have already tried.
If you accidentally purchased the wrong country, region, or data amount, please contact our support team within 24 hours of purchase and BEFORE installing the eSIM. We will do our best to cancel the order and issue a refund or exchange it for the correct plan. Once the eSIM has been installed or activated, this is no longer possible.
Approved refunds are processed back to your original payment method within 5–10 business days. The exact timing depends on your bank or card issuer. Refunds are issued in the original purchase currency. We are not responsible for currency conversion losses or fees charged by your bank.
The following are not eligible for a refund: • Plans purchased through promotional campaigns, free trials, or referral coins • eSIMs received as a gift or via a third party • Plans where the device is not eSIM-compatible (please verify compatibility before purchasing at asmile.app/compatibility) • Issues caused by user error (incorrect APN settings, accidentally deleted profile, factory reset of the device) • Loss of service due to roaming restrictions imposed by the destination country
To request a refund, please email our support team with: 1. Your order number 2. The email address used for the purchase 3. The reason for your refund request 4. Any relevant screenshots or error messages We aim to respond within 24 hours and to resolve all refund requests within 5 business days.
For any questions about this Refund Policy, please contact our support team or visit our help center.